With every Leesa mattress you'll get:
Limited lifetime warrantyLearn more
100-night, risk-free trialLearn more
Free shipping and returnsLearn more
All your questions answered
Shipping, Warranty & Return Policy
Shipping
Our mattresses are made-to-order in our Arizona Dream Factory. We’ll send you an email with your tracking details as soon as your mattress ships.
If you add White Glove Delivery by Ryder to your order, they’ll contact you to schedule delivery and setup once your item(s) are ready—usually 7-15 business days after purchase.
If your mattress order includes free pillows, they will ship in the same box as your mattress. For any other items in your order, you’ll receive separate tracking numbers for each one as they ship.
Warranty
View our complete warranty policy here.
Return Policy
How long will it take to receive my Leesa mattress?
Our mattresses are made-to-order, so the product takes a little more time to get to you (it’s not sitting in a warehouse somewhere collecting dust!). The mattress, once compressed, will ship in a box directly to your door within 3-5 business days. We will send you an email with your tracking details as soon as your mattress leaves the building.
How to unpack a mattress in a box?
We recommend that you move the box into the room where you will be setting up. Then, proceed as follows:
1. Lay your Leesa Mattress on its side, next to the foundation or on the floor. If you use a sharp object to open the box, you risk accidentally slicing your Leesa.
Unboxing on your own? Try putting your foot on one of the box flaps to keep it in place while you pull out the bedroll.
2. Position your rolled up Leesa on any solid or slatted foundation and remove the outer layer of plastic wrap. You'll notice that your Leesa has already started to expand at this point.
3. Unwrap and unfold the mattress and tear away the inner plastic. If you tear the inner plastic at the top of the bed, you can pull it straight down and off like a sock.
4. Keep an eye on your Leesa as it expands and takes shape.
Please keep in mind that your Leesa may take up to an hour to fully expand and a few days to fully firm up. Any odor will dissipate quickly after installation.
Do I need a box spring or a foundation?
Choosing the right surface that supports a mattress can affect the way it feels. Our mattresses are designed to deliver their signature feel sitting on a firm, flat, and sturdy surface. Below are the best options to support your mattress:
- The Leesa Foundation
- A solid platform
- The Leesa Platform Bed
- A solid box/foundation
- A Bunkie board on a traditional box spring
- A slatted base
If you are unsure about your setup, give us a call or send us a quick message. We’re happy to help.
Do I need a mattress protector or mattress pad for my Leesa?
We make the bed, you make the difference
Since 2015, we have committed to making a positive impact on our communities. We stand firm in the belief that everyone deserves the dignity of a safe and comfortable place to rest. It's a fundamental right, not a luxury. That's why we’ve donated over 41,000 mattresses to those in need, providing more than just beds—offering a foundation for a better future.
Two billion people in coastal regions don’t have access to proper waste management. Our partnership with CleanHub and local communities in India ensures the safe collection and recovery of ocean-bound plastic—and creates sustainable jobs.